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DirectionsFully integrated into the firm’s U.S. practice, Cadwalader’s London office provides a powerful transatlantic presence, serving clients in the European markets, as well those seeking access to U.S. markets. We offer legal advice in competition, corporate, derivatives and structured products, financial regulation, financial restructuring, fund finance, financial services, international dispute resolution, securitisation and asset based finance, special situations, tax and white collar matters.
We are committed to providing the highest quality of service. If you have any concerns or complaints about any of the services we provide to you, including any concerns about a bill, we would like to discuss them with you and try to resolve them as soon as possible. We will strive to address any problem promptly and in a professional manner. Initially, we suggest that you contact the partner responsible for the particular matter. However, if you do not want to do that or if your discussions with that person do not resolve your issues, then the Firm has a complaints procedure, a copy of which is available on request. If the matter is still not resolved at the conclusion of our complaints procedure, you may be entitled to ask the Legal Ombudsman of England and Wales (PO Box 15870, Birmingham B30 9EB, UK; tel: 0300 555 0333; email: enquiries@legalombudsman.org.uk) to consider the complaint. A complaint to the Legal Ombudsman must normally be made (i) no more than one year from the date of the act or omission being complained about; or (ii) no more than one year from the date when you should have realised that there was cause for complaint; and within six months of receiving a final response to your complaint. Further information about the Legal Ombudsman can be found at www.legalombudsman.org.uk.
