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Receptionist
Location: New York
Contact(s): Tracey Breslin
Overview
The Receptionist will join the New York Office Services team and will provide exceptional customer service when greeting clients, guests and employees as the enter the main lobby area. Assistance with meeting set-up in coordination with the conference services and office services teams, as well as other departments to ensure that all requests for space, catering and AV/IT equipment are managed seamlessly.
Establishing positive work relationships with clients, attorneys and administrative professionals is necessary for success in this role.
Responsibilities
- Greet and log visiting attorneys and personnel from other Cadwalader offices and inform IT and Office Services team members of such visitors
- Answer telephones for attorneys/business professionals/clients and direct callers as requested or to voice mail, when appropriate
- Escort guests, as needed to conference rooms
- Schedule visiting offices
- Maintain and update reservation details and other logistics in EMS for conference rooms. Work closely with Conference Services, Office Services and Information technology (IT) team to ensure meetings run smoothly. Respond promptly to conference room requests or questions, providing excellent customer service when resolving issues
- Assist clients and/or visitors with local transportation needs
- Knowledgeable of all personnel and departments in the office.
- Knowledgeable of all office wide amenities
- Maintain a neat and orderly Reception area
- Maintain a secure environment at reception area and floor entrances, ensuring that all guests are logged in with building security
- Maintain security badge log (temporary loaner cards, etc.)
- Provide the wireless guest password and distribute to clients, as necessary
- Coordinate with Conference Services on distributing daily office visitor email
Experience & Qualifications
- Proficiency in outlook, iManage, EMS and other firm applications
- Available to work overtime, as required
- Familiarity with making international and long-distance calls
- Bachelor’s degree
- Prior hospitality including customer service, receptionist or concierge experience
- Previous law firm experience
- Ability to interact in a professional, cooperative and tactful manner with clients, co-workers and others both in person and on the telephone
- Detailed-oriented and adaptable
- Punctual
- Pleasant and professional demeanor with clear speaking voice
- Excellent verbal, written, organization, computer, and interpersonal skills
- Ability to multitask, solve problems and handle confidential matters with diplomacy and tact
- Ability to work in a fast-paced environment
This position requires working five days in the office - 8:00 a.m. to 4:00 p.m.
The anticipated annual base salary range for this position is $60,000 to $65,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location from which the applicant will be performing the job.
EEOC: Cadwalader is an equal opportunity employer. We offer opportunities to all qualified persons regardless of race, (including traits historically associated with race, such as, but not limited to, hair texture and protective hairstyles) color, religion, sex, gender, sexual orientation, gender identity and expression, pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, national or ethnic origin, age, disability, marital status, status as a veteran, genetic information or predisposition, or status in any group protected by applicable federal, state or local law.
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