Desktop Engineer

Location: New York

Contact(s): Tracey Breslin

The Desktop Engineer is responsible for the deployment, configuration, and monitoring of all installed applications on Firm-managed physical desktops, laptops, and virtual platforms leveraging best-practice release processes.

Responsibilities:

  • create, update, and manage both physical and virtual desktop/laptop images
  • deploy and configure all non-web applications to Firm-managed physical desktops and laptops, virtual desktops and XenApp servers
  • escalations to third-level support including shared support of an on-call rotation schedule
  • determine success of deployments and reporting on installations
  • identify and remediate deployment-related problems
  • manage O/S and application patch deployments
  • maintain and improve documentation around desktop management
  • support desktop management and monitoring tools in order to:
    • Identify and troubleshoot systemic issues
    • Capture trending health information
    • Gather analytics around end-user applications
  • train the User Support group to enable them to manage the physical desktop, laptop, and virtual environments

Skills/Qualifications: (Employee must possess the following qualifications, and excel in the following skill sets)

  • Management tools such as Microsoft Systems Center Configuration Manager (SCCM) and AppSense;
  • Application Management in virtual environments including XenDesktop and XenApp;
  • Application packaging tools such as Microsoft App-V and AdminStudio;
  • Group Policy and Active Directory
  • Scripting languages like PowerShell and VBS
  • Desktop and application monitoring tools
  • Experience with Legal applications, Lenovo hardware and Citrix ShareFile a plus

Education:

Bachelor's degree, preferably with strong academic record. Professional certifications a plus.

Experience:

3-5 years in Desktop Engineering role

Attributes expected of all candidates include:

  • Responsibility, honesty, reliability, initiative, attention to detail, determination, a desire to learn, ownership of and pride in one's work
  • Community engagement in peer groups and a drive to stay current with the latest trends and technology
  • Interpersonal skills necessary to interact and work productively as part of the Information Systems team, delivering high-quality services to the Firm and our clients
  • Ability to meet deadlines and effectively complete operational and project-based assignments
  • Ability to communicate effectively, in person and in writing, with Firm personnel at all levels and outside parties, as necessary
  • Ability to work independently

Attendance Requirements:

  • On site during normal working hours and available as necessary before or after normal working hours to work at the Firm, over the telephone, or at off-site meetings, in order to meet the demands of the job and the needs of the Firm
  • Expected to carry a wireless email device and respond when necessary

Travel Requirements:

Ability to engage in off-site travel as required from time to time, in order to meet the demands of the job, and the needs of the Firm

 

EEOC: Cadwalader is an equal opportunity employer. We offer opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity and expression, or status in any group protected by federal, state or local law

 

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