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March 29, 2022
Cadwalader has once again been named among the U.S. leading law firms for providing world-class client service in the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance.
Each year, BTI reaches out to a select group of top legal decision makers at large organizations with $700 million or more in revenue. Now in its 21st year, this survey edition reflects 350 new, in-depth interviews conducted during the pandemic, and is focused on measuring client service from the client perspective.
“Client service expectations are soaring,” BTI writes. “Every change in world events adds a new layer of expectations — fueled by a stream of management questions about what is going on. This extreme VUCA world (volatility, uncertainty, complexity, and ambiguity) is driving 59 law firms to substantially up their client service game.”
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