This website uses cookies. By using this website, you agree to our Cookie Policy.
March 29, 2022
Cadwalader has once again been named among the U.S. leading law firms for providing world-class client service in the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance.
Each year, BTI reaches out to a select group of top legal decision makers at large organizations with $700 million or more in revenue. Now in its 21st year, this survey edition reflects 350 new, in-depth interviews conducted during the pandemic, and is focused on measuring client service from the client perspective.
“Client service expectations are soaring,” BTI writes. “Every change in world events adds a new layer of expectations — fueled by a stream of management questions about what is going on. This extreme VUCA world (volatility, uncertainty, complexity, and ambiguity) is driving 59 law firms to substantially up their client service game.”
For more information, visit here.
